Welcome to BbuyZZZ

Thanks for creating an account in BbuyZZZ. We hope you enjoy your ZZZhopping experience.

With BbuyZZZ, you will enjoy :

How to Shop

Bbuyzzz Mall provides you with everything you need in order to shop from the US just as if you lived there. It’s easy! Browse the mall; select the products you’d like to purchase and checkout.

Payment

Bbuyzzz will place your order with the merchants on your behalf. Your credit card will be charged for the total price of the merchandise (including cost of insurance if applicable) at the time of purchase on the Bbuyzzz mall. All items included in your order will be consolidated upon receipt at Bbuyzzz Mall facility in Miami and sent to you as one shipment. You will receive an estimate of the international shipping and import duties for the items shown in your shopping cart. International shipping charges and import duties will have to be paid upon pick up in your country.

Payment for your purchases may be made using one of the following credit cards: Visa, MasterCard or American Express.

Credit Card Safety on Bbuyzzz Mall

Bbuyzzz works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input.

We reveal only the last four digits of your credit card number when you are changing your payment method. Of course, we transmit the entire credit card number, over SSL, to the appropriate credit card company during the billing process.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Delivery Time for your purchases

All orders are placed with the merchant immediately following checkout. All orders are placed using the merchant’s standard shipping option. In most cases items are received in Miami anywhere from 3 – 7 days of order placement. However, in some cases a longer delivery time will be given by the merchant. These delivery times are outside of our control. You will be notified via your order confirmation email what the expected delivery time is as per the merchant. Upon receipt of your items in our facility in Miami, we will immediately process your packages for delivery.

Final delivery times for your items to Curacao will be between 4 to 7 business days after receipt in Miami.

Please note that your order will be shipped upon receipt of all items in our Miami office. Incomplete orders will not be shipped unless special arrangements are made via Bbuyzzz Customer Service, and as such may incur additional shipping charges.

Restricted and Prohibited Items

If the shipment of a particular item is restricted or prohibited to your country, you will be notified if you attempt to purchase it. For your information, we have compiled a list of restricted and prohibit items. Click here to view list.

Customer Service Contact Information

For assistance please contact our Bbuyzzz Customer Service Department in Curacao via telephone 5999-433 1365; 5999-433 1372; 433 1380 (Curacao) or 305-436-6811 (Miami). You can also reach us via Live Chat during the hours of operation on Monday through Friday, from 9:00am to 6:00pm. (EST)

You can also email us at: cs@Bbuyzzz.com (or) info@Bbuyzzz.com

Returns

Bbuyzzz wants you to love your items but we know that sometimes what you ordered is not exactly what you were hoping for. For that reason, we offer return assistance for all items purchased at the Bbuyzzz Mall. As Bbuyzzz is not the direct seller of the items sold on this mall, we must obtain authorization from the merchant in order to do so.

If we are unable to obtain a return authorization from the merchant for your item(s), we cannot proceed with your return and you will not receive any credit for charges.

How do I make a return?

You can return your purchase by contacting our customer service department in writing via info@Bbuyzzz.com or cs@Bbuyzzz.com, within 10 days of receipt of your item. Once we receive your return request, we will email you a Return Information Form to complete. This will allow us to request authorization from the merchant to return the item. Once we have obtained this authorization from the merchant known as a Return Merchandise Authorization (RMA), we will notify you and proceed with your return. If the merchant however does not authorize the return, for whatever reason, we will not proceed with the process.

Returning your item(s) to Miami - Once the RMA has been received, the item(s) you wish to return must be sent to Miami. If you would like for us to arrange this for you, simply contact us and bring the item to our head office at schottegatweg 32. Return shipping rates are based on the weight of the merchandise to be returned and will be calculated when brought to our head office.

Once your item is in Miami, we will return your item to the merchant via the shipment method indicated by them. . If the merchant does not offer US return shipping or provide a preferred return provider, we will arrange shipping back to the merchant at standard US Postal Service rates.

What’s Eligible for Return?

Generally speaking, the merchant will allow you to return items that are received in the accepted time frame, in original condition (unwashed and unworn), in their original packing, or defective, with certain exceptions. Please see Return Conditions below for specific return information by type of product. This contains important information on the conditions required to accept a return.

Can every item I purchase on the mall be returned?

No, certain items are not eligible for return. No items will be accepted for return if we have not been contacted in writing within the 10 day allotted time. Please see Return Conditions below for specific return information by type of product. This contains important information on the conditions required to accept a return.

As part of our commitment to our customers, we will attempt to obtain the Return Authorization Form for your items; however, the store may reject your return based on the information stated below.

Conditions for Returning your Items

Music
CDs, music cassettes, and vinyl records must be unopened and still in their plastic wrap.

Movies
DVDs and Videos must be unopened and still in their plastic wrap.

Video Games
Computer and video games must be unopened and still in their plastic wrap.

Software
Software titles must be unopened and still in their plastic wraps.

Camera & Photo
Camera & Photo items must be in new condition with original packaging and accessories.

Electronics
Electronics must be in new condition with original packaging and accessories. We cannot accept returns of products missing the serial number or UPC; there will be no refunds for such items.

Televisions
TVs shipped and sold must be in new condition with the original packaging and accessories. We cannot accept returns of products missing the serial number or UPC; there will be no refunds for such items.

Baby
Eligible baby items should be in new and unopened condition.

Shoes
Merchandise must be unworn, in the original packaging, and the bar code provided during the returns process must be included in the package. We'll also accept the return of incorrect or defective merchandise that meets the guidelines listed below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags, and is in the original packaging (if any). Returns will be returned to you if the shoes exhibit any obvious signs of wear or are not in the condition in which they were received. All original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment must be returned with your merchandise.

Defective Merchandise: Returns for Manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment must be returned with your merchandise.

Incorrect Merchandise: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered.

Clothing & Accessories
Any unwashed, unworn clothing item may be returned.

Underwear and Swimwear
we will gladly accept returns of unworn underwear and swimwear that it is in its original condition with all tags and packaging intact.

Watches
If you need to return a watch order keep the following guidelines in mind: Watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All watches must be returned in new, unworn condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment--must be returned with your merchandise.

Jewelry & Accessories
If you need to return a jewelry order keep the following guidelines in mind: Fine Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Fine Jewelry must be returned in new, unworn condition, and will undergo quality checks. All certificates of authenticity, grading, and appraisal must be returned with your merchandise.

Health & Personal Care
Most health and personal care items are easily returned. These items must be unopened and in new condition. We cannot accept returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation; the detail page for these products will indicate if these restrictions apply.
Make-up may be returned after it has been opened if the color of the product does not meet your expectations.
Some Health & Personal Care products are not returnable, including:
Cholesterol monitors
Diabetic/glucose monitors
Fragrances
Sex & Sensuality items
Thermometry


Beauty
Beauty items must be unopened and in new condition. We cannot accept returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation; the detail page for these products will indicate if these restrictions apply. If you have a problem with a product and it isn't returnable, please contact Customer Service.

Tools & Hardware
Most tools and hardware must be in new condition. For safety reasons, items that use flammable liquids or gases cannot be returned. These items will say "This item cannot be returned" on the product detail page. Please contact the manufacturer directly for service, warranty, return, and refund information. For assistance in contacting the manufacturer, please contact us.

Kitchen & Houseware Returns
Most kitchen items and house wares must be in new condition with original packaging and accessories. For safety reasons, items that use flammable liquids or gases cannot be returned. Please contact the manufacturer directly for service, warranty, return, and refund information. For assistance in contacting the manufacturer, please contact us.

Outdoor Living Returns
Most outdoor living items must be in new condition. For safety reasons, items that use flammable liquids or gases cannot be returned. These items will say "This item cannot be returned" on their product detail page. Please contact the manufacturer directly for service, warranty, return, and refund information. For assistance in contacting the manufacturer, please contact us.

Musical Instruments
Most musical instruments must be in new, unopened condition. With original packaging and accessories. We cannot accept returns of products missing the serial number or UPC; there will be no refunds for such items.

Office Product Returns
Office products must be in new condition with original packaging and accessories.